Refund Policy

Refund Policy

Standard Refund Terms

Products purchased from R3esolution Infotech may be refunded only if cancelled within the following timeframe:

Annual Plans+ - Within 30 days of the date of the transaction.

Monthly Plans*+ - Not Refundable

*_Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)_

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed byR3esolution Infotech in accordance with the terms and conditions of the applicable product or service agreement.
You may cancel a product at any time, but a refund will only be issued if you request a refund with R3esolution Infotech's customer service within the refund time frame specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.  Please see below for refund terms applicable to such products.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

No Refund After Account Closure: If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.



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