Service Level Agreement

For services covered by this SLA, R3esolution targets 99.99% monthly network availability unless a separate written agreement states otherwise.

If we fail to meet the published availability target, eligible customers may request service credits according to the billing cycle and outage duration, subject to verification and the exclusions below.

To report an availability issue, contact support@r3esolutioninfotech.com with timestamps, affected service identifiers, and relevant logs or diagnostics.